If you encounter a dog and need to propose an alternative delivery location, what should you do?

• A. Call the customer to schedule an alternative delivery location and report it using the delivery application
• B. Ignore and proceed
• C. Leave the package at the doorstep
• D. Return to the vehicle and wait for instructions

Answer: (A)

Safety comes first when you encounter a dog during a delivery. The right move is to pause, contact the customer through the delivery app to propose a safe alternative delivery location, and report that proposal in the app. This approach prioritizes your safety and the animal’s well-being, and it creates a clear, customer-approved plan that the system records.

Leaving the package at the doorstep or proceeding without authorization can expose you to risk and may violate policy. Ignoring the dog and continuing, or waiting in the vehicle without requesting customer guidance, delays delivery and lacks a documented approval. The approved process ensures the package ends up in a location the customer trusts and that you have a traceable record of the decision.