If you're on the road and it is closed due to flooding using the three C's for troubleshooting who do you call and what order?

• A. Call the customer, then call driver support SDS, and then call dispatch
• B. Call dispatch, then the customer, then SDS
• C. Call the customer only
• D. Call the police

Answer: (A)

When a route is closed because of flooding, the priority is to communicate clearly and coordinate steps across the team. The three C’s guide the order: first contact the customer to inform them of the delay, confirm any alternative delivery options, and set realistic expectations about timing. Next, reach out to driver support SDS to get safety guidance and routing alternatives, and to coordinate any needed resources or adjustments. Finally, loop in dispatch to update the operation plan, reassign routes if necessary, and keep the system and other drivers informed. This sequence protects the customer relationship, ensures safety and proper support, and keeps operations aligned. Calling the police is reserved for an immediate emergency, not routine route disruption.